Effective Date: 13/03/2025

By purchasing, downloading, activating, or using any product from IndoHax Softwares, you confirm that you have read, understood, and agreed to these Terms.

1. Orders and Payment

All orders are subject to acceptance. IndoHax Softwares may refuse or cancel an order due to payment failure, incorrect information, product unavailability, suspected fraud, or other reasonable reasons.

If an order is cancelled before delivery, the payment will be refunded through the original payment method.

Customers must only use payment methods they are legally authorized to use.

2. Digital Delivery

Products may be delivered through email, customer account, software distributor, Discord ticket, download link, license dashboard, or another official method.

A product is considered delivered when the license key, subscription, loader, download access, or account access has been made available to the customer.

3. Customer Responsibility

Before purchasing, customers must check:

• Supported game and game version;
• Supported launcher, server, or region;
• Supported Windows version;
• System requirements;
• License duration;
• Product status; and
• HWID or device restrictions.

Customers are responsible for purchasing the correct product and following all installation and usage instructions.

4. Refund Policy

Digital products are generally non-refundable after being delivered, activated, redeemed, downloaded, or used.

Refunds will not normally be provided if the customer:

• Changes their mind;
• Purchases the wrong product despite clear product information;
• Does not use or only partially uses the product;
• Does not meet the system requirements;
• Uses an unsupported or modified operating system;
• Uses an unsupported game version, launcher, server, or region;
• Refuses reasonable troubleshooting;
• Fails to follow instructions;
• Uses the product while its status is Updating, Testing, Maintenance, Use at Own Risk, or Offline;
• Receives a game ban, account suspension, HWID ban, ranking reset, or other third-party enforcement; or
• Uses the product on an internet café, public, rented, office, school, or shared computer.

Internet café and shared computers may contain administrator restrictions, restore software, antivirus software, blocked drivers, network restrictions, or other protection that may prevent the product from working.

A refund, replacement, exchange, credit, or service extension may be provided if:

• The product was not delivered;
• The customer was charged twice;
• The wrong product was delivered;
• The license was already invalid when delivered;
• The product was materially defective or materially different from its official description; or

A detection, account ban, or HWID ban does not automatically qualify for a refund.

Refund Processing Fee

If a customer is eligible, there will be a 25% - 45% service fee deducted from the total approved refund amount. This fee compensates for the time spent providing customer support, troubleshooting, diagnosing issues, and offering possible solutions.

5. Compatibility and Support

IndoHax Softwares does not guarantee compatibility with every computer or system configuration.

All products are tested on official, supported, and up-to-date versions of Windows before release. Compatibility is not guaranteed on modified, custom, debloated, unofficial, outdated, or unsupported versions of Windows.

Support may request screenshots, error messages, system information, diagnostic logs, or reasonable troubleshooting.

Support may recommend updating drivers, removing conflicting software, restoring system settings, or reinstalling a supported official version of Windows.

Customers must back up important data before performing system-level troubleshooting.

6. License Restrictions

Products are licensed, not sold.

Each license is personal, non-transferable, and valid only for the purchased period and permitted device.

Customers may not:

• Share, resell, rent, or redistribute the product;
• Share license keys, accounts, loaders, or private files;
• Bypass license or HWID restrictions;
• Leak private documentation;
• Reverse engineer or modify the product;
• Use stolen payment information; or
• Use the product for fraud, malware, unauthorized access, or unlawful activity.

7. Third-Party Risk

IndoHax Softwares is not affiliated with or endorsed by any game publisher, platform, launcher, server operator, or anti-cheat provider unless expressly stated.

Game publishers and third-party services may update their systems, detect software, suspend accounts, issue game or HWID bans, remove rankings or virtual items, or block access.

No product is guaranteed to remain permanently:

• Undetected;
• Ban-free;
• Compatible;
• Uninterrupted; or
• Unaffected by game or anti-cheat updates.

Customers accept these risks and are responsible for checking the current product status before every use.

Nothing in these Terms gives customers permission to violate applicable law, third-party rights, or third-party service rules.

8. Updates and Downtime

Product features, compatibility, availability, and status may change because of updates, maintenance, security changes, or third-party actions.

Temporary downtime does not automatically qualify for a refund.

Customers must check the latest product status on the official IndoHax Softwares website before using the product.

Product updates, maintenance announcements, important notices, and other information may also be shared through our official Discord server or Telegram channel.

9. Suspension and Termination

Access may be suspended or terminated because of:

• Payment fraud;
• Knowingly false chargebacks;
• Unauthorized sharing or resale;
• Product leakage;
• License bypass attempts;
• Reverse engineering;
• Attacks against our systems;
• Unlawful activity; or
• Serious violations of these Terms.

Access related to a disputed payment may be temporarily suspended while the dispute is investigated.

10. Limitation of Liability

To the maximum extent permitted by law, IndoHax Softwares is not responsible for losses caused by:

• Game bans, account suspensions, or HWID bans;
• Loss of rankings, progress, virtual items, or account access;
• Use on unsupported systems;
• Failure to follow instructions;
• Customer-side modifications;
• Data loss where no reasonable backup was made; or
• Changes made by games, launchers, servers, platforms, or anti-cheat providers.

Nothing in these Terms excludes rights or liabilities that cannot legally be excluded.

11. Privacy

Customer information may be processed for payment verification, product delivery, support, fraud prevention, license enforcement, security, and dispute handling.

This may include transaction information, email address, IP address, HWID, diagnostic logs, and support communications.

Personal data should also be governed by a separate Privacy Policy.

12. Governing Law

These Terms are governed by the laws of the Republic of Indonesia.

Disputes should first be resolved through good-faith communication with customer support. Unresolved disputes may be submitted to an authorized dispute-resolution body or competent court.

13. Contact

IndoHax Softwares

If you have any questions regarding your purchase, please contact us at:
IndoHax Softwares
Discord: Discord Server
WhatsApp: +62 877 7810 6484
Business Address: [email protected]

By completing a purchase, the customer confirms that they have read, understood, and agreed to these Terms of Purchase.